Powersports Business January Blog Post:
One of your teammates just told you about a Google review that was left about your dealership. Instantly, your mind panics about what to do and the best way to respond if it’s negative or positive, and the quickest way to respond as soon as possible. Do you have a review response plan ready?
Ninety-two percent of consumers read reviews and incorporate them into their buying decision and expect to see a response from the business on ALL reviews.
Below is a quick guide on how to handle reviews, both positive and negative for your dealership.